Last updated: July 6, 2026
Tipt-Text provides SMS-based customer service on behalf of participating dry-cleaning stores (each a "Store," collectively "we"/"us"). This policy describes how we handle information when you text a Store's number, a Store sends you service messages, or you use the Store's staff dashboard.
Information we collect
- Your mobile phone number and the content of text messages you exchange with a Store.
- Order and account details synced from the Store's point-of-sale system (CleanCloud) — e.g. order status, pickup/delivery address, saved-payment status, service notes — needed to answer your requests.
- Payment metadata (card brand, last four digits, transaction status) when you authorize a charge by reply. We never receive or store full card numbers over SMS.
- Message delivery metadata provided by our SMS carrier (Twilio).
- Staff account information (name, work email) for Store employees who use the dashboard, via magic-link sign-in.
How we use it
- To respond to your messages, schedule pickups/deliveries, and send order updates.
- To process payments you explicitly authorize by reply.
- To maintain a record of consent (opt-in/opt-out) as required by law.
- To let Store staff view and respond to conversations through the staff dashboard.
- To detect and prevent fraud, abuse, and service errors.
Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. {‘ ‘} Text messaging originator opt-in data and consent are not shared with any third parties.
We share information only with the service providers (sub-processors) required to operate the program, each bound by its own confidentiality and data-processing terms, and as required by law:
- Twilio — SMS delivery and phone number provisioning.
- CleanCloud — the Store's point-of-sale system (orders, scheduling, saved payment methods).
- Anthropic — the AI model that drafts conversational replies.
- Vercel — hosting for the staff dashboard and webhooks.
- Fly.io — hosting for the background messaging worker.
- Neon — encrypted database hosting.
- Resend — staff magic-link sign-in email delivery.
- Google — optional Gmail integration a Store may enable to detect order-ready notifications.
Retention
- Message history is retained for 2 years to support customer service and TCPA consent recordkeeping.
- Encrypted account notes are retained for the lifetime of your customer record with the Store.
- Consent (opt-in/opt-out) history is retained indefinitely as legally-required evidence.
Your choices
- Reply STOP at any time to stop all messages.
- Reply STOP NUDGES to stop only the weekly pickup reminder, while keeping order updates.
- Reply HELP for assistance.
- Contact your Store directly (or text HELP) to request access to, correction of, or deletion of your information. We will delete or de-identify your data within 30 days of a verified request, except where retention is required by law (e.g. financial/consent records).
Security
Sensitive fields (customer notes, provider credentials) are encrypted at rest. Access to the staff dashboard is limited to authenticated Store employees and scoped to their own Store's data.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Contact
Questions? Text HELP to your Store's number or contact the Store directly.